One of the main challenges of our time is the development of new applications with smart machines. We are expecting a revolution in many industries due to the use of artificial intelligence in business processes. In fact, some experts are advancing that many businesses would change hugely due to the incorporation of this new technology.
This process of change has begun yet. Many large companies have introduced the use of bots for many tasks, from customer support to decision making related to financial investments.
Technology changes are common in any civilization; however, in this case, there is something different. Most technology changes have been related to the support of brute force, reducing the physical effort of humans in production activities, and most recent changes have been related to the simplifications of bureaucratic processes through IT technology, however, AI is substituting humans in tasks that require decision making. AI is driven to managing activities at higher or lower degree.
The aim of moving workers from physical activities to managing ones is well seen by most people, however, from managing activities workers will be moved to… what?
The answer to this question is easy. In an economy dominated by AI, human workers are required for creative tasks and leisure related tasks. Design, innovation, research and development would be incremented. Marketing and fashion would drive the consumption. People will move from manage the production of goods and services to manage the change itself. Changes in technologies and in the promoted goods would be commoner due to both technology changes and fashion changes.
We can expect that the world will change in order to provide a different kind of society where people would be dedicated to humanities, politics and science. This one should be a better society were people would be dedicated to study, training, research, commerce, interpersonal relationships, sports and leisure.
The complexity of technology would provide a competitive advantage for large organizations that it would be tried to be preserved. In this scenario, as the control of the production would be under AI software, the control of economy could be under people controlling that AI software. Many markets could be under the control of AI developers, however, many others that depends more on people preferences and fashion would be under people controlling the mass media as usual.
More people with higher education would drive to more democratic societies, demanding better governance in their states.
This scenario, that seems to be a paradise, has got its own risks. First of all, it would be necessary to manage that process, in order to provide a smooth transition between current economy and future one, avoiding social conflicts that are common in process of change. It will be very important for the rulers to know the limits of these technologies and the probable effects on the society. On the other hand, there will be other risks related to the triumph of technology. For instance, humans can feel comfortable in such kind of society stopping their impulse to improvement. In that case, the society would stop its evolution. The feeling of power that mankind has got over the societies it has created could disappear, because the demand of a single person would not fight against an automated machine in the same way that it cannot fight against bureaucracy. In full automated society but bad designed from an economic and social viewpoint there could not be room for many human impulses and people cannot exist opposite to their own nature.
Many people are advancing that AI will suppose a revolution but it is important to notice that history has shown us that not all the revolutions will produce a better society. It depends on how revolutionary leaders act later.